Effective Date: [Insert Date]
Welcome to https://theblackhorsemm.co.uk (the “Website”). This Privacy Policy explains how Kevin Bishop and Blackhorse Pub & Hotel (“we,” “us,” or “our”) collect, use, and protect your personal data when you use our Website or book our hotel rooms.
1. Information We Collect
We collect the following types of personal data when you interact with our Website or services:
-
Identity Data: Name, date of birth
-
Contact Data: Email address, phone number, postal address
-
Booking Data: Reservation dates, special requests, payment details (if applicable)
-
Technical Data: IP address, browser type, cookies, and usage data from website analytics
2. How We Collect Your Data
-
When you fill out booking or contact forms on the Website
-
Through cookies and similar technologies when you browse the Website
-
From third-party services we use for analytics or payments (if any)
3. How We Use Your Data
We use your data to:
-
Process your hotel room bookings and any related communication
-
Respond to your inquiries and provide customer support
-
Improve and personalize your experience on our Website
-
Comply with legal obligations (e.g., record keeping)
-
Send you marketing communications (only if you’ve consented)
4. Legal Basis for Processing
We process your personal data based on:
-
Your consent (e.g., for marketing emails)
-
Contractual necessity (processing bookings)
-
Legitimate interests (website analytics, improving services)
-
Compliance with legal obligations
5. Cookies and Tracking
Our Website uses cookies to enhance user experience and analyze traffic. You can control cookie preferences via your browser settings.
6. Sharing Your Data
We do not sell your data. We may share your data with:
-
Third-party service providers (e.g., booking platforms, payment processors) only as necessary
-
Law enforcement or regulatory authorities if required by law
7. Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or alteration.
8. Your Rights
You have the right to:
-
Access the personal data we hold about you
-
Request correction or deletion of your data
-
Object to or restrict processing
-
Withdraw consent where applicable
-
Lodge a complaint with the UK Information Commissioner’s Office (ICO)
To exercise your rights, please contact us at: [Insert contact email]
9. Data Retention
We retain your personal data only as long as necessary for the purposes outlined or as required by law.
10. Changes to This Policy
We may update this Privacy Policy occasionally. We will notify you of any significant changes on our Website.